Frequently Asked Questions (FAQs)
General Membership Questions
1. What is the Notary Membership Program?
The Notary Membership Program provides guaranteed monthly cases for notaries based on their chosen membership level. Each case is fully researched, includes client contact details, and comes with dedicated notary customer support to assist throughout the closing process.
2. How do the membership plans work?
After choosing a membership plan, you'll receive fully investigated cases every month. Each case includes client contact information, case history, and expected commission. Our notary customer support team will guide you through the closing process from start to finish.
3. Can I change my membership plan after signing up?
Yes, you can upgrade or downgrade your membership plan at any time. Just contact our support team to adjust your plan according to your needs.
4. Is there a contract or long-term commitment?
No, the membership operates on a month-to-month basis. You can cancel, upgrade, or downgrade your plan at any time without penalties.
Payment and Commission
5. How much commission can I earn per case?
The commission depends on your membership plan:
Basic Plan ($25/month): 5% commission per closed case (3 cases per month)
Advanced Plan ($50/month): 5% commission per closed case (6 cases per month)
Professional Plan ($100/month): 5% commission per closed case (9 cases per month)
Elite Plan ($200/month): 5% commission per closed case (12 cases per month)
6. When will I get paid for closed cases?
Payments are processed within 30 to 90 days after the case is successfully closed and approved by the client.
7. Are there any additional fees besides the membership cost?
No, the only cost is your monthly membership fee. There are no hidden charges, and you keep 100% of your earned commission.
Case Details and Process
8. What information will I receive with each case?
Every case includes:
✅ Fully researched client details
✅ Verified contact information
✅ Case history and background
✅ Required documents for closure
9. How are cases assigned to notaries?
Cases are assigned based on your membership level. Higher-tier members receive priority and higher-value cases. All cases are delivered directly to your notary dashboard.
10. What happens if I can’t close a case?
If you are unable to close a case after reasonable attempts, simply report it to the support team. We'll reassign the case or provide further guidance.
Support and Assistance
11. What kind of support do I receive as a member?
All members enjoy full notary customer support for every case. Our team assists with:
Client communication
Document preparation
Case follow-ups
Problem-solving until closure
12. How can I contact support if I need help?
You can reach our notary support team via phone, email, or your membership dashboard. We’re available Monday through Friday from 9:00 AM to 5:00 PM EST.
Membership Management
13. Can I pause or cancel my membership?
Yes, you can pause or cancel your membership at any time. There’s no penalty for cancellation, and you’ll retain access until the end of your current billing cycle.
14. How do I upgrade or downgrade my plan?
You can upgrade or downgrade directly from your membership dashboard. The changes will take effect at the start of your next billing cycle.
15. What happens if I don’t use all my cases in a month?
Unused cases do not roll over to the next month. To maximize your earnings, we recommend handling all assigned cases during the month they are provided.
16. How do I get started with my membership?
Getting started is easy:
Choose the membership plan that fits your goals.
Receive cases directly in your dashboard.
Handle the cases, close them with the client, and get paid!