Call Center Agent

 Are you a skilled communicator with a passion for providing excellent client service? At Denny Borges PA, we are seeking a dedicated Call Center Agent to join our team. In this role, you will be the first point of contact for our clients, offering exceptional support and guidance while representing the professionalism and integrity of our firm.

 
Responsibilities
Client Communication: Answer inbound calls and make outbound calls to potential and existing clients, providing clear and professional assistance.
Guidance and Support: Address inquiries about unclaimed asset recovery, explain processes, and provide personalized solutions based on client needs.
Data Entry: Accurately document client information, updates, and interactions in the firm’s CRM system.
Problem Resolution: Handle concerns or challenges during the communication process with empathy and professionalism.
Collaboration: Work closely with Claims Investigators, Case Managers, and Administrative Support to ensure clients receive timely updates and resolutions.
Follow-Up: Conduct regular follow-ups with clients to provide updates on their cases or to collect any missing information.
 
Skills and Qualifications
Excellent Communication Skills: Strong verbal and written communication with the ability to build rapport and maintain professionalism.
Empathy and Client Care: Demonstrate patience, understanding, and a client-first mindset in all interactions.
Attention to Detail: Ensure accurate data entry and maintain meticulous records of client interactions.
Problem-Solving Abilities: Resolve client concerns efficiently and escalate complex cases to the appropriate team members when necessary.
Experience in Call Centers (Preferred): Previous experience in a call center or customer service role is an advantage.
Bilingual (Preferred): Fluency in both English and Spanish is a plus.
 
What We Offer
Competitive Compensation: Hourly pay with opportunities for bonuses based on performance.
Training and Development: Comprehensive onboarding to familiarize you with our processes, tools, and best practices.
Collaborative Environment: Be part of a supportive and professional team that values exceptional client care.
Flexible Schedules: Options for full-time or part-time roles to suit your availability.
Meaningful Work: Play a key role in helping clients reclaim unclaimed assets and navigate legal processes.
 
A Typical Day as a Call Center Agent
Handling Calls: Answering inbound calls from clients with questions about unclaimed property recovery.
Providing Support: Offering personalized solutions, explaining processes, and clarifying requirements.
Data Management: Recording call details, updates, and relevant information accurately in the firm’s system.
Follow-Ups: Reaching out to clients to request missing information or provide updates on their cases.
Team Collaboration: Communicating with other departments to address client concerns and ensure case progress.

 
How to Apply
If you’re ready to join our team as a Call Center Agent, we’d love to hear from you! To apply:

Submit Your Resume: Send your updated resume to: [email protected]
Cover Letter: Include a brief cover letter explaining why you are interested in the Call Center Agent position and how your skills align with our mission.
References: Provide at least two professional references, if available.
Start making a difference today—join the Denny Borges PA team as a Call Center Agent!

For more information about this position or other career opportunities, feel free to contact us or visit our Careers page.